.text-part+.preview-image[data-v-5d56ad42],.preview-image+.text-part[data-v-5d56ad42],.text-part+.file-link[data-v-5d56ad42]{margin-top:8px}.preview-image[data-v-5d56ad42]{max-width:200px;border-radius:8px;cursor:pointer}.loading-wrapper[data-v-3474b1be]{display:flex;justify-content:center;align-items:center;min-height:100vh;background:#f5f5f5}.loading-card[data-v-3474b1be]{background:#fff;border-radius:12px;padding:40px;text-align:center;box-shadow:0 2px 12px #0000001a;max-width:360px;width:90%}.loading-spinner[data-v-3474b1be]{width:40px;height:40px;border:3px solid #e0e0e0;border-top-color:#4a90d9;border-radius:50%;animation:spin-3474b1be .8s linear infinite;margin:0 auto 16px}@keyframes spin-3474b1be{to{transform:rotate(360deg)}}.error-icon[data-v-3474b1be]{font-size:48px;margin-bottom:12px}.hint[data-v-3474b1be]{color:#666;font-size:14px;margin-bottom:20px}.form-input[data-v-3474b1be]{display:block;width:100%;padding:10px 12px;margin-bottom:12px;border:1px solid #ddd;border-radius:8px;font-size:14px;box-sizing:border-box;outline:none;transition:border-color .2s}.form-input[data-v-3474b1be]:focus{border-color:#4a90d9}.btn-primary[data-v-3474b1be]{display:block;width:100%;padding:10px;background:#4a90d9;color:#fff;border:none;border-radius:8px;font-size:15px;cursor:pointer;transition:background .2s}.btn-primary[data-v-3474b1be]:hover{background:#3a7bc8}.btn-primary[data-v-3474b1be]:disabled{background:#a0c4e8;cursor:not-allowed}.btn-skip[data-v-3474b1be]{display:block;width:100%;padding:10px;margin-top:12px;background:transparent;color:#999;border:1px solid #ddd;border-radius:8px;font-size:14px;cursor:pointer;transition:all .2s}.btn-skip[data-v-3474b1be]:hover{color:#666;border-color:#bbb}:root{--primary: #4f46e5;--primary-light: #e0e7ff;--bg: #f3f4f6;--white: #ffffff;--text: #1f2937;--text-light: #6b7280;--border: #e5e7eb;--user-bubble: #4f46e5;--ai-bubble: #ffffff;--success: #10b981;--warning: #f59e0b;--danger: #ef4444;--radius: 12px;--shadow: 0 2px 8px rgba(0, 0, 0, .08);--safe-top: env(safe-area-inset-top, 0px);--safe-bottom: env(safe-area-inset-bottom, 0px);--safe-left: env(safe-area-inset-left, 0px);--safe-right: env(safe-area-inset-right, 0px)}*{margin:0;padding:0;box-sizing:border-box}html{touch-action:manipulation;height:100%}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Hiragino Sans GB,Microsoft YaHei,Roboto,sans-serif;background:var(--bg);color:var(--text);height:100%;overflow:hidden;overscroll-behavior:none;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}#app{height:100%}.loading-wrapper{display:flex;align-items:center;justify-content:center;height:100%;padding:20px}.loading-card{text-align:center;padding:40px 24px}.loading-card.error{background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow);max-width:360px;width:100%}.loading-card.error p{color:var(--text-light);font-size:14px;line-height:1.6}.loading-card.error button{margin-top:16px;padding:10px 28px;background:var(--primary);color:#fff;border:none;border-radius:8px;font-size:14px;cursor:pointer;transition:opacity .2s}.loading-card.error button:hover{opacity:.9}.loading-card.error button:active{opacity:.8}.error-icon{font-size:48px;margin-bottom:12px}.loading-spinner{width:40px;height:40px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite;margin:0 auto 16px}@keyframes spin{to{transform:rotate(360deg)}}.chat-container{display:flex;flex-direction:column;height:100vh;background:var(--white);max-width:800px;margin:0 auto;box-shadow:var(--shadow);position:relative}.chat-header{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;padding-top:calc(14px + var(--safe-top));padding-left:calc(20px + var(--safe-left));padding-right:calc(20px + var(--safe-right));background:var(--white);border-bottom:1px solid var(--border);flex-shrink:0;position:sticky;top:0;z-index:10}.header-left{display:flex;align-items:center;gap:10px;min-width:0}.header-right{display:flex;align-items:center;gap:8px;flex-shrink:0}.status-dot{width:10px;height:10px;border-radius:50%;background:#d1d5db;transition:background .3s;flex-shrink:0}.status-dot.online{background:var(--success);box-shadow:0 0 0 3px #10b98133}.header-title{font-size:17px;font-weight:600;white-space:nowrap}.user-name{font-size:13px;color:var(--text-light);padding:4px 12px;background:var(--bg);border-radius:20px;white-space:nowrap;max-width:120px;overflow:hidden;text-overflow:ellipsis}.mode-badge{font-size:12px;padding:2px 10px;border-radius:20px;font-weight:500;white-space:nowrap}.mode-badge.ai{background:var(--primary-light);color:var(--primary)}.mode-badge.human{background:#fef3c7;color:#92400e}.chat-body{flex:1;overflow-y:auto;overflow-x:hidden;padding:20px;background:var(--bg);-webkit-overflow-scrolling:touch;scroll-behavior:smooth}.message-row{margin-bottom:16px}.message-row.system,.message-row.transfer{display:flex;justify-content:center}.system-notice{max-width:80%}.system-text{display:inline-block;padding:6px 16px;background:#e5e7eb;border-radius:20px;font-size:13px;color:var(--text-light)}.bubble{max-width:75%;padding:12px 16px;border-radius:var(--radius);box-shadow:0 1px 3px #0000000f;word-break:break-word}.message-row.user{display:flex;justify-content:flex-end}.user-bubble{background:var(--user-bubble);color:#fff;border-bottom-right-radius:4px}.user-bubble .bubble-content{line-height:1.5;white-space:pre-wrap}.user-bubble .bubble-meta{text-align:right;margin-top:4px}.user-bubble .msg-time{font-size:11px;opacity:.7}.message-row.assistant{display:flex;justify-content:flex-start}.assistant-bubble{background:var(--ai-bubble);border-bottom-left-radius:4px}.bubble-header{display:flex;align-items:center;gap:6px;margin-bottom:6px}.avatar-small{font-size:16px}.nickname{font-size:13px;font-weight:600;color:var(--primary)}.assistant-bubble .bubble-content{line-height:1.6;color:var(--text);white-space:pre-wrap}.assistant-bubble .bubble-meta{margin-top:4px}.assistant-bubble .msg-time{font-size:11px;color:var(--text-light)}.cursor-blink{animation:blink .8s infinite;font-weight:700;color:var(--primary)}@keyframes blink{0%,50%{opacity:1}51%,to{opacity:0}}.typing-indicator{display:flex;align-items:center;gap:4px;padding:6px 14px;color:var(--text-light);font-size:13px}.typing-indicator .dot{width:6px;height:6px;border-radius:50%;background:var(--primary);animation:typing-bounce 1.2s infinite}.typing-indicator .dot:nth-child(2){animation-delay:.2s}.typing-indicator .dot:nth-child(3){animation-delay:.4s}.typing-indicator .typing-text{margin-left:4px}@keyframes typing-bounce{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.preview-image{max-width:240px;max-height:200px;border-radius:8px;cursor:pointer;transition:transform .2s;display:block}.preview-image:hover{transform:scale(1.02)}.preview-image:active{transform:scale(.98)}.file-link{color:inherit;text-decoration:underline;display:inline-flex;align-items:center;gap:4px}.user-bubble .file-link{color:#fff}.transfer-notice{display:flex;align-items:flex-start;gap:12px;padding:14px 18px;background:linear-gradient(135deg,#fef3c7,#fde68a);border-radius:var(--radius);border:1px solid #fcd34d;max-width:400px}.transfer-icon{font-size:24px;flex-shrink:0}.transfer-info{flex:1;min-width:0}.transfer-title{font-weight:600;font-size:14px;color:#92400e;margin-bottom:4px}.transfer-dept,.transfer-reason{font-size:13px;color:#78350f;line-height:1.4}.chat-input-area{border-top:1px solid var(--border);background:var(--white);padding:12px 16px;padding-bottom:calc(12px + var(--safe-bottom));padding-left:calc(16px + var(--safe-left));padding-right:calc(16px + var(--safe-right));flex-shrink:0}.file-preview{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;background:var(--bg);border-radius:8px;margin-bottom:8px;font-size:13px}.file-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.btn-remove-file{background:none;border:none;cursor:pointer;font-size:16px;color:var(--text-light);padding:2px 6px;flex-shrink:0}.btn-remove-file:hover{color:var(--danger)}.input-row{display:flex;align-items:flex-end;gap:10px}.btn-icon{font-size:22px;cursor:pointer;padding:6px;border-radius:8px;transition:background .2s;flex-shrink:0;-webkit-user-select:none;user-select:none;-webkit-tap-highlight-color:transparent}.btn-icon:hover{background:var(--bg)}.btn-icon:active{background:var(--border)}.btn-icon{position:relative}.file-input-hidden{position:absolute;width:1px;height:1px;opacity:0;overflow:hidden;clip:rect(0 0 0 0)}.input-row textarea{flex:1;padding:10px 14px;border:1px solid var(--border);border-radius:8px;font-size:15px;font-family:inherit;resize:none;outline:none;line-height:1.5;max-height:120px;transition:border-color .2s;min-height:40px}.input-row textarea:focus{border-color:var(--primary)}.input-row textarea:disabled{background:var(--bg);cursor:not-allowed}.btn-send{padding:10px 20px;background:var(--primary);color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;transition:opacity .2s;flex-shrink:0;-webkit-user-select:none;user-select:none;-webkit-tap-highlight-color:transparent}.btn-send:hover:not(:disabled){opacity:.9}.btn-send:active:not(:disabled){opacity:.8}.btn-send:disabled{opacity:.5;cursor:not-allowed}.chat-body::-webkit-scrollbar{width:6px}.chat-body::-webkit-scrollbar-track{background:transparent}.chat-body::-webkit-scrollbar-thumb{background:#d1d5db;border-radius:3px}.chat-body::-webkit-scrollbar-thumb:hover{background:#9ca3af}@media (hover: none) and (pointer: coarse){.chat-body::-webkit-scrollbar{display:none}.chat-body{scrollbar-width:none}}@media (max-width: 640px){.chat-container{max-width:100%;height:100dvh;box-shadow:none}.chat-header{padding:12px 16px;padding-top:calc(12px + var(--safe-top))}.header-title{font-size:16px}.user-name{display:none}.chat-body{padding:16px 12px}.bubble{max-width:85%;padding:10px 14px;font-size:15px}.transfer-notice{max-width:90%}.preview-image{max-width:200px;max-height:160px}.chat-input-area{padding:10px 12px;padding-bottom:calc(10px + var(--safe-bottom))}.btn-send{padding:10px 16px}}@media (min-width: 641px) and (max-width: 1024px){.chat-container{max-width:680px}.bubble{max-width:70%}}@media (min-width: 1025px){.chat-container{max-width:800px;margin:20px auto;height:calc(100vh - 40px);border-radius:var(--radius);overflow:hidden}.bubble{max-width:65%}.input-row textarea{font-size:14px}}@media (min-width: 1441px){.chat-container{max-width:900px}}@media (max-width: 375px){.chat-header{padding:10px 12px;padding-top:calc(10px + var(--safe-top))}.header-title{font-size:15px}.mode-badge{font-size:11px;padding:2px 8px}.bubble{max-width:90%;font-size:14px}.chat-body{padding:12px 8px}.btn-send{padding:10px 12px;font-size:13px}}@media (max-height: 500px) and (orientation: landscape){.chat-header{padding:8px 20px;padding-top:calc(8px + var(--safe-top))}.header-title{font-size:15px}.chat-body{padding:12px 20px}.message-row{margin-bottom:10px}.bubble{padding:8px 14px}.chat-input-area{padding:8px 16px;padding-bottom:calc(8px + var(--safe-bottom))}}.history-divider{display:flex;align-items:center;gap:10px;margin:14px 0;color:#999;font-size:12px}.divider-line{flex:1;height:1px;background:#e5e6eb}.history-loading{text-align:center;color:#999;font-size:12px;padding:8px 0}.history-btn{border:1px solid #d9d9d9;background:#fff;color:#555;font-size:12px;padding:3px 10px;border-radius:12px;cursor:pointer;margin-right:8px;transition:all .2s}.history-btn:hover,.history-btn.active{border-color:#4c8dff;color:#4c8dff}.history-panel{max-height:180px;overflow-y:auto;border-bottom:1px solid #eef0f3;background:#fafbfc;padding:6px 12px}.history-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;cursor:pointer;font-size:13px}.history-item:hover,.history-item.active{background:#eef4ff}.history-time{color:#333;font-weight:500}.history-status{font-size:11px;padding:1px 8px;border-radius:8px}.history-status.active{background:#e6f7e6;color:#52c41a}.history-status.closed{background:#f0f0f0;color:#999}.history-count{margin-left:auto;color:#999;font-size:11px}.history-view-header{display:flex;align-items:center;gap:10px;padding:8px 0 10px;border-bottom:1px solid #eef0f3;margin-bottom:8px}.history-back-btn{border:none;background:none;color:#4c8dff;font-size:13px;cursor:pointer;padding:2px 6px}.history-view-title{color:#999;font-size:12px}.history-empty{text-align:center;color:#999;font-size:12px;padding:16px 0}.history-more-btn{cursor:pointer;color:#4c8dff;background:#f5f8ff;border-radius:12px;margin:4px auto;width:fit-content;padding:4px 16px}.history-more-btn:hover{background:#e8f0ff}